DOUNGKAEWKOOL , N.; NA THALANG, C. GUIDELINES FOR SERVICE QUALITY DEVELOPMENT OF BOUTIQUE HOTEL’S FRONT OFFICE DEPARTMENT A STUDY OF CHIANG MAI PROVINCE. Academic Journal of Thailand National Sports University, Chonburi, Thailand, v. 11, n. 3, p. 118–133, 2019. Disponível em: https://he02.tci-thaijo.org/index.php/TNSUJournal/article/view/244574. Acesso em: 18 sep. 2026.