Emotional Intelligence and Work-related Stress of Nurses in the People’s Hospitals of Dali, the People’s Republic of China

  • Ma Wei Li Registered Nurse, The Affiliated Hospital of Dali University, Yunnan
  • ทรียาพรรณ สุภามณี Assistant Professor, Faculty of Nursing, Chiang Mai University
  • บุญพิชชา จิตต์ภักดี Assistant Professor, Faculty of Nursing, Chiang Mai University
Keywords: work-related stress, emotional intelligence, Nurse, People’s Hospital

Abstract

An increased level of work-related stress can result in many negative problems in the healthcare system. Emotional intelligence is important for nurses to decrease their work-related stress. The purpose a of this descriptive correlation research were to explore the level of emotional intelligence and work-related stress, and to investigate the relationship between emotional intelligence and work-related stress of nurses in the People’s Hospitals of Dali, the People’s Republic of China. The samples included 273 nurses from two People’s Hospitals. The instrument used for data collection was a questionnaire including: Demographic Data Form, Wong and Law Emotional Intelligence Scale, and HSE Management Standards Work-related Stress Indicator Tool. The Cronbach’s alpha coefficient of Wong and Law Emotional Intelligence Scale was 0.91 and HSE Management Standards Work-related Stress Indicator Tool was 0.80. Data were analyzed using descriptive statistics and Spearman’s rank-order correlation.

            The results of this study were as follows:

  1. The overall emotional intelligence of nurses was at a moderate level (x̅= 4.55, SD = 1.44). Regarding each dimension, self-emotion appraisal was at a high level. Others’ emotion appraisal, regulation of emotion, and the use of emotion were at moderate levels.
  2. The overall work-related stress of nurses was at a moderate level (x̅= 3.60, SD = 0.45). Regarding each dimension, five of the seven dimensions of work-related stress including demands, control, managerial support, relationships and change were at moderate level. The other two dimensions of peer support and role were at low levels.
  3. There was a weak negative correlation between nurses’ emotional intelligence and work-related stress (r = -0.13, p < 0.01).

            Nurse administrators could use the results of this study as baseline information to develop and enhance emotional intelligence to help nurses reduce work-related stress.

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Published
2019-12-27
Section
บทความวิจัย