Sources of Pride in the Hospitality Workplace: Employees’ Perspective

Abstract

          The purpose of this study wasto explorethe sources of pride in the workplace on hospitality employees in various careers. Taking a qualitative approach, in-depth interviews were conducted, 29 employees were selected via purposive sampling. Through the content analysis, the sources of pride in the hospitality workplace were identified and were found to be consistent with previous literature, namely a four-fold classification system consisting of: pride in work, pride in organization, pride in membership in their sections and individual pride. The findings of this study could assist human resource professionals or supervisors in understanding the sources of pride in employees, as well as the direction for building pride in the hospitality careers.