“Surasi Smart Service” Innovations to Access to Medical History

Abstract

Background: Information plays the crucial role in real life. Access to medical history is essential for medical treatments for both patients and medical personnel. Missing an appointment and intermittent treatment leads to worse consequence. 

Objective: To ensure that all personnel and service recipients have access to their own health information. To use the same set of health data history. Support the diagnosis and treatment of diseases. To remind patient to come back to see a doctor and reduce waiting time and density in hospital. 

Method: Surasi smart service is an innovative invention using Line OA program. After confirming the information, you will be able to view the health check-up results, appointment history, and medication history that you have received. As a result of this innovation, people can view their history even in areas close to hospitals. 

Results: The percentage of patients missing appointments decreased from 10.24 % to 2.3%. The percentage of personnel satisfaction with Surasi Smart Service was 93.7%. 

Conclusion: The program “Surasi Smart Service” is a program that can increase access to medical services and reduce the rate of missing appointments with eventually increase customer satisfaction.