Practical Guidelines for Driving the Development of Public Sector Management Quality Award (PMQA), Provincial Public Health Office

Abstract

This mixed methods research aimed to study practice guideline for driving the development of Public Sector Management Quality Award (PMQA), the factors for the development PMQA and  results of the development of PMQA of Maha Sarakham Provincial Public Health Office.  The sample group of the qualitative study was management group and person responsible for improving PMQA, 25 persons. In-depth interview was used to collect data. For a quantitative study, the sample groups were 105 provincial public health office staffs, and 150 service providers. Data were collected during July to September 2021 by questionnaires. Qualitative data was analyzed by content analysis, and quantitative data by descriptive statistics. The study results found that the practice guideline for driving the development of PMQA were; 1) Management: carried out policy announcements, made orders to deliver missions, executives co-operated, empower and motivate practitioners, assigned departments and the person responsible for each category.  2) Operation : self and the organization analysis according to PMQA criteria, set a category for implementation, developed personnel potential, focus on bringing routine tasks into action and regularly meet and participate in problem solving. 3) Directing, Monitoring, Evaluation: doing regularly and continuously and the operation, it was found the high average score of these factors, attitude, organization corporate, culture, communication and motivation. Whereas the participation of personnel was at a moderate level. The results of the operation found that personnel in operation and service recipients had the average score at a high level of satisfaction. According to the results, this practice guideline for the development of PMQA should be used other provincial public health offices.