Lesson Learned on Managing the Cluster of Corona 2019 Nakhon Ratchasima Provincial Health Office, Thailand, 2021

Abstract

This qualitative research aimed to study lesson learned on Managing the Cluster of Corona 2019, Nakhon Ratchasima Health Provincial, of April 2021’s wave, was conducted in the form of qualitative research with the aim of studying cluster control process, problems and obstacles, factors affecting the effectiveness of controlling the cluster of Corona 2019, and synthesizing a management model for the cluster of Corona 2019. The sample group consisted of 12 personnel who performed operations on the controlling cluster of Corona 2019 in April 2021’s wave selected by using purposive sampling. The research was conducted using in-depth interviews. The research tool was open-ended questions for reproducing lessons through After Action Review (AAR). The obtained data was analyzed by using content analysis. The results were as follows:  The results could be concluded based on research objectives as follows: 1) For the cluster control process, pandemic situations have occurred rapidly and the cluster control process has led to learning from actual operations, response to emergency situations under the command of the Committee of Provincial Communicable Disease, consulting and co-operation given by the COVID Manager to the cluster control team, and the establishment of a team to communicate information and factors to general people via various kinds of media; 2) Problems and obstacles were the lack of skills in investigation and cluster management of personnel, an insufficient number of skillful personnel, the concealment of patients hindering personnel from searching for high-risk contact extensively, and fake news making general people panic; 3) Factors affecting to effectiveness were cooperation and unity among public sector, government agencies, and private sector, compliance with measures defined by government sector, command system for responding to emergency situation via Committee of Provincial Communicable Disease with consecutive monitoring, commanding, and measures to obtain rapid compliance, and co-operation given by provincial COVID Manager to district cluster control team.