Perception of quality of hospital care of patients with Heart Failure in Thailand

Authors

  • Pornsiri Phipatanapanit RN, PhD Candidate, Joint Program between Faculty of Nursing and Ramathibodi School of Nursing, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Thailand
  • Kanaungnit Pongthavornkamol RN, PhD, Associate Professor, Faculty of Nursing, Mahidol University, Thailand
  • Doungrut Wattakitkrileart RN, DNS, Associate Professor, Faculty of Nursing, Mahidol University, Thailand
  • Chukiat Viwatwongkasem PhD, Associate Professor, Department of Biostatistics, Faculty of Public Health, Mahidol University, Thailand
  • Prin Vathesatogkit MD, Lecturer, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Thailand

Keywords:

Care participation, Heart failure, Patient-related factors, Quality of care, Symptom distress

Abstract

               Understanding patients’ perception of quality of care is a crucial step in improving healthcare service, but understanding patients’ experiences of quality of care is limited, including those with heart failure. This predictive descriptive study aimed to: describe perceptions of quality of care among people with heart failure and determine factors influencing their perception of quality of care including preferences for participation in care, symptom distress, and patient-related factors of age, gender and education. Convenience sampling was used to recruit 92 participants with heart failure at one tertiary university hospital in Bangkok, Thailand. The measures used were Personal Characteristics Questionnaire, Control Preference Scale, Memorial Symptom Assessment Scale-Heart Failure and the Quality of Care from Patients’ Perspectives Questionnaire.

            The results revealed that most participants reported balanced-high quality of care. The most distressing symptom was difficulty when lying flat, and symptom distress and preference for participation in care were significant predictors of patients’ perception of quality of care. Participants with high preference for participation (passive-shared, collaborative) perceived quality of care lower than participants with low preference for participation (passive). The findings of this study can be used to design nursing intervention programs for managing symptom distress and promoting patient participation in care to improve perceived quality of care among patients with heart failure during hospitalization.

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Published

2018-12-19

How to Cite

1.
Phipatanapanit P, Pongthavornkamol K, Wattakitkrileart D, Viwatwongkasem C, Vathesatogkit P. Perception of quality of hospital care of patients with Heart Failure in Thailand. PRIJNR [Internet]. 2018 Dec. 19 [cited 2024 Nov. 23];23(1):87-99. Available from: https://he02.tci-thaijo.org/index.php/PRIJNR/article/view/103794

Issue

Vol. 23 No. 1 (2019): January-March 2019

Section

Original paper

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Copyright: The Pacific Rim International Journal of Nursing Research, Thailand Nursing & Midwifery Council has exclusive rights to publish, reproduce and distribute the manuscript and all contents therein.