Nurse and Patient Perceptions of Quality Nursing Care in Mongolian Public Hospitals

Authors

  • Basbish Tsogbadrakh RN, PhD(Candidate), Lecturer, School of Nursing, Mongolian National University of Medical Sciences, Ulaanbaatar, Mongolia.
  • Wipada Kunaviktikul RN, PhD, FAAN, Professor and Dean, Faculty of Nursing, Chiang Mai University, Thailand.
  • Thitinut Akkadechanunt RN, PhD, Assistant Professor Faculty of Nursing, Chiang Mai University, Thailand.
  • Orn-Anong Wichaikhum RN, PhD, Assistant Professor, Faculty of Nursing, Chiang Mai University, Thailand.
  • Sue Turale RN, DEd, FACN, FACMN, Visiting Professor, Faculty of Nursing, Chiang Mail University, Thailand.

Keywords:

Quality nursing care, Nurse perceptions, Patient perceptions, Descriptive qualitative study, Mongolia

Abstract

              Quality nursing care is a multidimensional concept that has attracted the interest of nurse professionals and healthcare organizations globally as it is a vital component of overall healthcare quality at all times. This study’s aim was to explore nurse and patient perceptions of quality nursing care in public secondary and tertiary care hospitals in Mongolia. A qualitative descriptive approach was employed with 21 registered nurses usingin-depth interviews and 18 patients using focus group discussions, and the data were analysed by using content analysis. Seven categories emerged and the essential components of quality nursing care were determined as: Symptom management, Activities of daily living, Encouragement, Emotional support, Nurturing relationship, Respect for religious beliefs and Concern for cultural differences. Our findings provide a deep, holistic understanding ofnurses’ perceptions of quality nursing care performanceand patients’ perceptions of their experiences and expectations related to that care. The findings can be used as a foundation for developing a valid and reliable instrument to measure quality nursing care, as well having the potential to facilitate practice changes, and drive improvement of patient outcome.

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Published

2020-09-16

How to Cite

1.
Tsogbadrakh B, Kunaviktikul W, Akkadechanunt T, Wichaikhum O-A, Turale S. Nurse and Patient Perceptions of Quality Nursing Care in Mongolian Public Hospitals. PRIJNR [Internet]. 2020 Sep. 16 [cited 2024 Dec. 19];24(4):514-26. Available from: https://he02.tci-thaijo.org/index.php/PRIJNR/article/view/237091

Issue

Vol. 24 No. 4 (2020): October-December, 2020

Section

Original paper

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Copyright: The Pacific Rim International Journal of Nursing Research, Thailand Nursing & Midwifery Council has exclusive rights to publish, reproduce and distribute the manuscript and all contents therein.