Factors influencing the experience of patients receiving services at the computed tomography examination room at Srinagarind Hospital

Abstract

           This research aims to study the experience of patients undergoing computed tomography at Srinagarind Hospital and to study factors that influence the experience of patients undergoing computed tomography at Srinagarind Hospital. The samples consisted of 374 people in patients who received services at the computed tomography examination room at Srinagarind Hospital.The instruments used in this study were divided into 3 parts about personal information questionnaire, a questionnaire on the experience of patients and a questionnaire on service quality factors based on the experience of patients receiving services at the computed tomography examination room Srinagarind Hospital. It was verified by five experts for content validity. The Index of Item Objective Congruence (IOC) for all items was 1.00. The questionnaires were tested for reliability with Cronbach’s Alpha Coefficient, which was 0.90 and 0.95 respectively. Data analysis was done using descriptive statistics including mean, standard deviation, and stepwise multiple regression analysis.

               The results of this study found that level of experience of patients undergoing computed tomography at Srinagarind Hospital was at highest level with averages of 4.73 (SD=0.39). In addition, it was found factors that influence the experience of patients undergoing computed tomography at Srinagarind Hospital consisted of responsiveness to service, empathy, reliability and assurance. These factors could predict the experience of patients undergoing computed tomography at Srinagarind Hospital at 76.5 % (R² = 0.765) (p- value 0.05).