Randomized controlled trial of the effectiveness of the social media application “Line” for patch test appointments at Contact Dermatitis Clinic compared to the conventional method

Authors

  • Monthathip Bunyavaree DEPARTMENT OF DERMATOLOGY, FACULTY OF MEDICINE SIRIRAJ HOSPITAL, MAHIDOL UNIVERSITY, BANGKOK, THAILAND.
  • Sittiroj Arunkajohnsak DEPARTMENT OF DERMATOLOGY, FACULTY OF MEDICINE SIRIRAJ HOSPITAL, MAHIDOL UNIVERSITY, BANGKOK, THAILAND
  • Waranya Boonchai DEPARTMENT OF DERMATOLOGY, FACULTY OF MEDICINE SIRIRAJ HOSPITAL, MAHIDOL UNIVERSITY, BANGKOK, THAILAND

Keywords:

Appointment, contact dermatitis clinic, effectiveness, Line application, patch test

Abstract

Background: Patch test (PT) appointments are one of a complicated healthcare appointment due to multiple consecutive visits, pre-patch test preparations or bring culprit products on the first test date. The long duration of PT queue can also make patient forgetful. A complete pre-patch test preparation is essential for the best PT benefit.

Objectives: We aim to find the effectively appointment method by comparing the “Line” messaging application and conventional appointment methods. Materials and Methods: One hundred and twenty patients were equally randomized into 2 groups: Line appointment group or conventional appointment group. Demographic data, spending time of appointment process and error rate were recorded at the PT appointed date.

Results: The conventional appointment group had higher overall error rate (16.7%) than those in Line appointment group (10.0%) but it was no statistical difference. However, the Line appointment group significantly showed lower time spending in appointment process with high satisfaction rate of the users.

Conclusion: “Line” mobile messaging application is an effectively healthcare appointment reminder and patient’s health educations with no limitation of user by mean of age or level of education.

References

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Gurol-Urganci I, de Jongh T, Vodopivec-Jamsek V, Atun R, Car J. Mobile phone messaging reminders for attendance at healthcare appointments. Cochrane Database Syst Rev 2013; CD007458.

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Fayossy. Updated internet and social media users in Thailand. [Research] Bangkok: We are social digital agency; 2016 [updated February 9, 2016; cited 2017 December 5]; Available from: https://www.marketingoops.com/reports/research/thai-digital-in-2016/.

Leesanguansuk S. Line look beyond messaging app. Bangkok Post 2017 21 March 2017.

Phaitoonwattanakij S, Boonchai W. Changes in the Patch Test Population Over a Ten-Year Period at the Contact Dermatitis Clinic, Siriraj Hospital: A University-Based Tertiary Care Hospital in Thailand. Siriraj Med J 2017; 69: 32-4.

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Published

2019-03-05

How to Cite

Bunyavaree, M., Arunkajohnsak, S., & Boonchai, W. (2019). Randomized controlled trial of the effectiveness of the social media application “Line” for patch test appointments at Contact Dermatitis Clinic compared to the conventional method. Thai Journal of Dermatology, 35(1), 1–8. Retrieved from https://he02.tci-thaijo.org/index.php/TJD/article/view/175990

Issue

Vol. 35 No. 1 (2019): January - March

Section

Articles

License

เนื้อหาและข้อมูลในบทความที่ลงตีพิมพ์ในวารสารโรคผิวหนัง ถือเป็นข้อคิดเห็นและความรับผิดชอบของผู้เขียนบทความโดยตรงซึ่งกองบรรณาธิการวารสาร ไม่จำเป็นต้องเห็นด้วย หรือร่วมรับผิดชอบใดๆ

บทความ ข้อมูล เนื้อหา รูปภาพ ฯลฯ ที่ได้รับการตีพิมพ์ในวารสารโรคผิวหนัง ถือเป็นลิขสิทธิ์ของวารสารฯ หากบุคคลหรือหน่วยงานใดต้องการนำทั้งหมดหรือส่วนหนึ่งส่วนใดไปเผยแพร่ต่อหรือเพื่อกระทำการใดๆ จะต้องได้รับอนุญาตเป็นลายลักอักษรจากบรรณาธิการวารสารโรคผิวหนังก่อนเท่านั้น