Employee Motivation and Retention in the Emergency Medical Service System
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Abstract
OBJECTIVES: This study aimed to evaluate factors associated with employee motivation and retention in the emergency medical service (EMS) system.
MATERIALS AND METHODS: All of the participants were enrolled from 6 EMS centers. Participants were healthcare providers aged 20-59 years old working in an emergency department. The reliability of employee motivation and retention in the EMS system questionnaire had a Cronbach’s alpha of 0.93.
RESULTS: A total of 141 participants were recruited to participate in this study. The average age was 34.75 ± 7.67 years old. 69.5% were male, and 30.5% were female, respectively. 80.1% of participants worked at the emergency department for less than 10 years, and 22.7% had health problems. Age, marital status, educations, occupation, working hours per week, health problems, and medical scheme were associated with employee motivation and retention in the EMS system.
CONCLUSION: Age, marital status, educations, occupations, working hours per week, health problems, and medical schemes were related to employee motivation and retention in the EMS system.
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