Development of Virtual Polyclinic on Mobile Application in Surat Thani Province, Thailand
Article Sidebar
Main Article Content
Abstract
OBJECTIVES: The study of the development of a virtual polyclinic service system on a mobile application in Surat Thani Province entailed: 1) To study the components of a virtual polyclinic clinic service system on a mobile application, 2) To develop and analyze a service system on a business model, and 3) To study trends and feedback toward a virtual polyclinic service system on a mobile application.
MATERIALS AND METHODS: This is a mixed methods research with the following approaches: 1) A qualitative study by conducting a focus group interview of 15 informants about the components of, and an analysis of, the business model of a virtual polyclinic service system. 2) A video clip orientation to describe the steps for receiving a virtual polyclinic services, and 3) A quantitative study by questionnaire about the trend of virtual polyclinic services. The total number of respondents was 400.
RESULTS: The study revealed that: 1) A virtual polyclinic on a mobile application has three main processes including registration, service activities, and payment. The service processes are also divided into the main activities and the support activities. 2) The outcomes from an analysis of a virtual polyclinic service system business model on a mobile application are described through 9 perspectives of business model canvas (BMC). The principal investigator used a video clip as a tool for describing how to receive services. 3) For trends of a virtual polyclinic service on a mobile application, there were 360 questionnaires eligible for this study, these represented 90% of total respondents. The top feedback was related to an overview of flows of service system and system performance, outcomes, quality, user profile and service system responsiveness.
CONCLUSION: From the result of the study on the opinions of the respondents, a Virtual Polyclinic on a mobile Application is an interesting application if developed for real use.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
This is an open access article distributed under the terms of the Creative Commons Attribution Licence, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
References
2. Burton M. The idea of the polyclinic [internet]. 2008. (Accessed at March 5, 2021, at https://www.academia.edu/7649366/ The_idea_of_the_polyclinic)
3. Fannya P, Sulastri D,Rasyid R. Quality of polyclinic services at public health centers in Padang city, Indonesia. Int J Community Med Public Health 2018;5(10):4207-11. DOI: http://dx.doi.org/10.18203/2394-6040.ijcmph20183955
4. World Health Organization. mHealth new horizons for health through mobile technologies [internet]. 2011 (Accessed at March 5, 2021, at https://www.who.int/ehealth/mhealth_summit.pdf).
5. Ciriello RF, Richter A, Schwabe G. Digital innovation. Bus Inf Syst Eng 2018; 60(6):563-9. DOI: https://doi.org/10.1007/s12599-018-0559-8
6. Iovan S. Marge R, Digital Transformation in ROMANIA. Fiabilitate si Durabilitate-Fiability & Durability [internet]. 2019:208-213 (Accessed at March 5, 2021, at https://www.utgjiu.ro/rev_mec/mecanica/pdf/2019-01/37_%C5%9Etefan%20IOVAN,%20Ramona%20MARGE%20-%20DIGITAL%20TRANSFORMATION%20IN%20ROMANIA.pdf).
7. Wirtz BW, Daiser P. Business model innovation: An integrative conceptual framwork. J Bus Model 2017;5(1):14-34 ((Accessed at March 5, 2021, at http://journalofbusinessmodels.com/media/1182/vol5-no-1-pp-14-34.pdf).
8. Osterwalder A, Pigneur Y. Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. Hoboken, NJ: John Wiley&Sons, 2010.
9. Chittrakool K. Product design based on business model canvas and quality function deployment case study : a design mobile dental. [Masters Degree Thesis], Surat Thani: Suranaree University of Technology. 2017:103.
10. Suntornnond S, Niampradit N. The application of lean innovation canvas for human resource development (or lean HRD canvas): What and how?. J HR intelligence 2019;14(2):84-99.
11. Pereira F. Business models for telehealth in the US: analyses and insights 2017. Smart Homecare Technol Telehealth 2017;4:13-29. DOI: https://doi.org/10.2147/SHTT.S68090
12. Punpro, Author prc. With Raksa Application, no matter how sick you are, you can find a doctor at home! [Thai], 2019. (Accessed at July 15, 2021, at https://www.punpro.com/p/Raksa-application)
13. Parry Pink. Review of using "Samitivej Plus Application" as comfortable as being with a doctor all the time. [Thai], 2020. (Accessed at July 15, 2021, at https://women.trueid.net/detail/WB9lDRAzxm6E).
14. Datareportal. Digital 2021: Thailand [internet]. 2021. (Accessed at May 20, 2021, at https://datareportal.com/reports/digital-2021-thailand).
15. The Surat Thani Provincial Statistical Office. Statistical reports of changwat Surat Thani 2020. Surat Thani: The Surat Thani Provincial Statistical Office. 2020
16. Parasuraman AP, Zeithml VA, Berry LL. A Conceptual model of service quality and its implications for future research (SERVQUAL). J Market 1985;49:41-50. DOI:10.2307/1251430
17. Parasuraman AP, Zeithml VA, Malhotra A. E-S-QUAL: A multiple-item scale for assessing electronic service quality. J Service Research 2005;7(3):213-33. DOI:10.1177/1094670504271156
18. Sriyothin S. Expectation management: the tool for quality creation in service organization. [Thai]. Romphruek J Krirk Univer 2019;37(1):131-43.
19. “Personal Data Protection Act, B.E. 2562” Government Gazette, Decree. 2019;136:Part 69A (Dated 24th May 2019).