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OBJECTIVES: The study of the development of a virtual polyclinic service system on a mobile application in Surat Thani Province entailed: 1) To study the components of a virtual polyclinic clinic service system on a mobile application, 2) To develop and analyze a service system on a business model, and 3) To study trends and feedback toward a virtual polyclinic service system on a mobile application.
MATERIALS AND METHODS: This is a mixed methods research with the following approaches: 1) A qualitative study by conducting a focus group interview of 15 informants about the components of, and an analysis of, the business model of a virtual polyclinic service system. 2) A video clip orientation to describe the steps for receiving a virtual polyclinic services, and 3) A quantitative study by questionnaire about the trend of virtual polyclinic services. The total number of respondents was 400.
RESULTS: The study revealed that: 1) A virtual polyclinic on a mobile application has three main processes including registration, service activities, and payment. The service processes are also divided into the main activities and the support activities. 2) The outcomes from an analysis of a virtual polyclinic service system business model on a mobile application are described through 9 perspectives of business model canvas (BMC). The principal investigator used a video clip as a tool for describing how to receive services. 3) For trends of a virtual polyclinic service on a mobile application, there were 360 questionnaires eligible for this study, these represented 90% of total respondents. The top feedback was related to an overview of flows of service system and system performance, outcomes, quality, user profile and service system responsiveness.
CONCLUSION: From the result of the study on the opinions of the respondents, a Virtual Polyclinic on a mobile Application is an interesting application if developed for real use.
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