Factor related to use emergency medical service, Phatthalung Province

Abstract

The analytical cross-sectional research aimed to study, 1) the situation of using emergency medical service, and 2) the factors related using emergency medical service of the government hospital in Phatthalung Province. The Data were collected from 502 emergency patients and caregivers that attended emergency room between July and September 2020. The research instruments were questionnaires. The data analyze by using descriptive statistics and chi-square test. The results of this research showed that the situation of using emergency medical service found that 27.10% used emergency medical service system, 72.90% did not use the emergency medical service. For convenience reasons to use private car the most 79.00%. The average score of perception toward emergency medical service and the average expectation score of emergency medical service was at a very good level (  = 4.62, S.D = 0.61, = 4.68, S.D = 0.62). The significant factors related to emergency medical service were private car (p=0.017), cause of illness (p<0.001), perception toward emergency medical service (p=.001), Reporting for help (p=.039), Treatment at the scene (p=0.007), Transfer to definitive care (p=0.020), Emergency medical staff can assist all patients (p=0.023) and emergency medical service arrived in hospital earlier and the patient was safer (p=.008). The result of this study can be used for planning and development of the emergency medical service system by focusing on public relations to make the public more understanding and access to emergency medical service. Which affects the safety of life of people in Phatthalung Province.