The Effect of Concreate-objective Informational Support Program via Smartphone Application on Anxiety among Relatives of Urgent Patients in Emergency Room

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Suyada Orawongphaisal
Chongjit Saneha
Autchariya Poungkaew
Khrongwong Musikatavorn


Purpose: To examine the effect of concrete-objective informational support program via smartphone application on anxiety among relatives of urgent patients in emergency room.

Design: Quasi-experimental design.

Methods: The sample were 84 relatives of urgent patients receiving care at the emergency room and randomly assigned to either the experimental group (n = 42) and the control group (n = 42). The experimental group was received concrete-objective informational support program while the control group was received routine nursing care. and after patients getting into the emergency room for 90 minutes, both groups were allowed to visit the patients for 5 minutes. Data were collected using a demographic questionnaire of patients and relatives, State-Anxiety Inventory, Visual Analogue Scale for Anxiety, and Satisfaction about Informational Support Program Questionnaires. Data were analyzed using chi-square test, t-test and repeated measures ANOVA.

Main findings: The post-test anxiety scores of the experimental group after receiving the program and after visiting the patients were significantly lower than that of the pretest anxiety score (p < .001). After receiving the program, the difference of anxiety score between pre-test and post-test after receiving the program in the experimental group was significantly greater than that in the control group (p < .001); however, the difference of anxiety score between pre-test and post-test after visiting the patient was not statistically significant (p > .05). In addition, the mean state-anxiety score at post-test after visiting the patient in both experimental and control groups were not significantly different (p > .05).

 Conclusion and recommendations: The concrete-objective informational support program via smartphone application can reduce the anxiety among relatives of urgent patients while waiting outside the emergency room. Therefore, nurses should apply the program with this population as their routine practice.

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How to Cite
Orawongphaisal, S. ., Saneha, C. ., Poungkaew, A. ., & Musikatavorn, K. . (2023). The Effect of Concreate-objective Informational Support Program via Smartphone Application on Anxiety among Relatives of Urgent Patients in Emergency Room. Nursing Science Journal of Thailand, 41(3), 34–49. Retrieved from
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