Correlation between Quality of Knowledge Management and Knowledge Management Acceptance among Personnel at the Faculty of Nursing
Keywords:
Knowledge management quality, Knowledge management acceptance, Nursing personnelAbstract
Knowledge management (KM) is a crucial mechanism for enhancing the quality of organizational management, teaching and learning, and human resource development in higher education institutions, particularly in faculties of nursing where continuous knowledge development and innovation are essential. This descriptive correlational research aimed to examine (1) the level of knowledge management quality, (2) the level of staff acceptance of knowledge management, and (3) the relationship between KM quality and staff acceptance. Data were collected throughout the 2024 academic year using a five-point Likert-scale questionnaire. The sample consisted of 88 staff members of the Faculty of Nursing, Burapha University, selected through stratified random sampling. Data were collected online via Google Forms, with an average completion time of 15–20 minutes per questionnaire. Participant confidentiality was ensured through data coding. Data were analyzed using descriptive statistics and Pearson’s correlation coefficient (r).
The results indicated that the overall quality of knowledge management was at a very high level (M = 4.23, SD = 0.71) across all dimensions, while overall acceptance of knowledge management was at a high level (M = 4.11, SD = 0.71), with the motivation dimension demonstrating the highest mean score. Furthermore, all dimensions of KM quality were positively and significantly correlated with KM acceptance (p < .001; r = .42–.69). These findings suggest that high-quality knowledge management practices have a significant influence on staff acceptance, with correlation levels ranging from moderate to high. In conclusion, clear, appropriate, and continuously implemented KM processes are key factors promoting staff acceptance and effective utilization of KM systems. Managerial implications emphasize the development of responsive e-learning or e-KM systems and the regular establishment of Communities of Practice to facilitate knowledge sharing and foster a sustainable learning organization culture.
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