A STUDY ON COMPETENCY OF CREW MEMBER FOR CRUISE LINES BUSINESS IN THAILAND
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Abstract
The purpose of this research was to study the competency of crew member for cruise lines business in Thailand by using Delphi technique. Questionnaires were administered to gather opinions from 17 experts, namely scholars, officials, private officers, or crew members, who had 5-year direct experience or more in cruise lines business. The data were collected by semi-structure interview in the first round and the five point scale rating close-ended questionnaires in the second and the third rounds. Subsequently, the opinions were calculated to find median, interquartile range and median-mode differences in order to conclude the experts’ consensus with criteria that the statement to be employed as the competency of crew member for cruise lines business in Thailand when the median value was equal to or more than 3.50 in value, the interquartile range was equal to or less than 1.50 in value and the absolute value of the difference between median and mode was equal to or less than 1.00 in value.
Results from the research were found that the competency of crew member for cruise lines business in Thailand could be divided into five parts which were: -1) in the aspect of motive, the experts had highest level of mutual agreement (Md=5.00, |Md-Mo|=0.00, IR=1.33); 2) in the aspect of trait, the experts had highest level of mutual agreement (Md=4.55, |Md-Mo|=0.18, IR=0.55); 3) in the aspect of self-concept, the experts had highest level of mutual agreement (Md=4.83, |Md-Mo|=0.00, IR=0.22); 4) in the aspect of knowledge, the experts had high level of mutual agreement (Md=4.40, |Md-Mo|=0.40, IR=0.80); and 5) in the aspect of skill, the experts had highest level of mutual agreement (Md=5.00, |Md-Mo|=0.00, IR=0.17)
Article Details
The published article is a copyright of the Academic Journal of Thailand National Sports University. The passage appeared in each article in this academic journal is a perspective of each author which is not related to the journal. Each author is required to be responsible for all components of his/her own article. If there are any mistakes, each author must be responsible for those mistakes on his/her own.
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