Workload Analysis for Workforce Management through FTE Dashboard

Abstract

Background: According to the situation of healthcare workforce shortages and the challenges of managing manpower, which is based on patient numbers, consider sufficiency not only in terms of staff numbers but also ensuring patient and personnel safety. Bangkok Phuket Hospital recognizes the importance of personnel care, which is the most valuable resource of the organization.

Objective: To develop the tools that assist decision-making by utilizing technology and statistical data for workload forecasting. This objective aims to: 1) prevent and resolve staff insufficiency issues 2) enhance the safety of both patients and personnel through medical service readiness and promote positive patient care outcomes, and also 3) increase employee engagement through designing various workforce management processes and plans, ultimately increasing work efficiency.

Methodology: Systematically improve work processes to address staff insufficiency issues through the development of various tools.

Results: The hospital's Full-Time Equivalent (FTE) per Adjusted Average Daily Census (AADC) trend correlated positively with patient numbers, reaching a value of 5.52. This was achieved alongside the improvement of healthcare service quality through the development and measurement of safety-related standards as well as staff retention efforts, which are within the set criteria. Employee engagement with the organization, while not fully meeting goals, showed a continuous upward trend, reaching as high as 77.28% in the year 2022.

Conclusion: Effective workforce management, encompassing sufficiency and efficiency, heavily relies on data from actual historical, current, and forecasted operational activities. This involves cooperation from all parties to ensure workplace safety, along with the continuous development of employees' quality of life. These ongoing efforts strive to create a sustainable state of medical service readiness and the delivery of quality patient care in the future.