THE RESULT OF USING THE OPERATING MANUAL FOR STAFF AT SUB - DISTRICT HEALTHPROMOTING HOSPITALS,AMNAT CHAROEN PROVINCE IN 2019

Abstract

The objective of this research was to study the result of using the operating manual for staff at Sub-District HealthPromoting Hospitalsin Amnat Charoen Province. The sample size were 30 percent of staff at the hospital using the multi-stage sampling. The data were collected from 26 executives, 52 operation staff and 260 clients through observation, interview, and questionnaires with reliability values of 0.75, 0.79, 0.70 and 0.84 respectively. The data were analyzed using descriptive statistics. The research found thatmost of the providerswere female 58.97%ล,the age between 40-49 years (38.46%)and professional nurses34.62%. The duration of working period in the hospital was 9.50 ± 2.00 years. While the servicers group, the most of them werefemale71.15%, aged between 30 - 39 years42.83%,marital status were married 53.38%,occupation were famers/trades63.42, finished secondary school52.58 %. The study founded that overall success level of using the working manual was at a medium level. The results of using the manual in each aspect showed that the general management at the hospital was at a high level. The knowledge on work, operations and environment in the hospital was at a medium level. The services that the public deemed to have standards included general examination, wound dressing, chronic disease clinic, immunization clinic and the dental clinic. The improvement area of services included the service behavior of the staff, the sufficiency of personnel, medicine and equipment. The success factors included knowledge and competency of the staff. Service quality is the same standard, punctuality, adequacy of personnel, medicine and materials, leadership and cooperation from network partners. Therefore, knowledge and service behavior of operators should be improved in order to provide excellent service.