THE EFFECT OF THE OUT PATIENT DEPARTMENT PARALLEL CLINIC OF THAI TRADITIONAL MEDICINE AND ALTERNATIVE MEDICINE TOWARDS QUALITY SERVICES AMONG THE PATIENTS AND SERVICE PROVIDER, S PERSPECTIVES: KHON KEAN PROVINCE CONTEXT

Abstract

A descriptive study was conducted to study aimed to examine the effect of the Out Patient Department Parallel Clinic of Thai Traditional Medicine and Alternative Medicine towards quality services among the patients and service provider’s perspectives in Khon Kaen Province. Methodology: at the provincial and community hospital of Khon Kaen province, Thailand. 44 services provider (Thai Traditional Doctors) and patient who received service at the Thai traditional medicine and alternative medicine clinic were calculated and required 485 samples. The study tool was self administrated questionnaire. Descriptive statistics, frequency, percentage mean and standard deviation were applied for data analysis. Results: This study found respond rate among Thai Traditional medicine doctors was 100%. This group working at the parallel OPD services not less than 2 days a week. The Thai Traditional medicine doctors feel confidence in diagnose and treatment of the diseases. They informed of clear policy of providing the Thai Traditional Medicine services. In part of the patients, the response rate was 97.11. This group was screened and received Thai Traditional medicine treatment and advisory. The patients feel confidence with the treatment received and satisfied with the highest level of the services. The increasing number of the Thai Traditional medicine doctor was suggested for a service in Thai Traditional Medicine and alternative medicine clinic in the community hospital. In addition, ensuring the efficacy of treatment by the herbal medicine to modern medicine was required.