The Effect of Environment, Modernization and Smart Service (EMS) Policy-driving Model Development, Amnat Charoen Province

Abstract

The Action Research aimed to investigate the outcomes of implementing the EMS (Environment Modernization and Smart Service) Policy-driving model in Amnat Charoen province. Data were collected from Hospital Operating Committee according to EMS policy, Amnat Charoen Province in both general hospitals and community hospitals, totaling 129 individuals. The results were assessed using a basic criteria-based evaluation (The Must) and questionnaire with a reliability             of 0.89. Data were analyzed using descriptive and inferential statistical methods, specifically                 the Paired Sample T-Test.

 The study revealed that the majority of the committee members were female (71.3%), aged between 40-49 years (41.9%), and held professional nursing qualifications (51.2%). It can be synthesized into a driving model according to the EMSS policy in Amnat Charoen, involving five key mechanisms (5s); 1) Structure: The appointment of a policy implementation committee, 2) Style: Defining the roles and responsibilities of the committee, 3) Skill: Enhancing the skills of personnel,        4) Strategy: Establishing operational strategies, 5) System of Monitoring: Developing a monitoring system. Subsequently, the utilization of this model has significantly enhanced the committee's performance to operate in all significant statistical aspects (p-value<0.05). Furthermore,                          the assessment results of service facilities have improved and met the basic standards. Therefore,     it is advisable to continue driving the EMSS policy with a focus on developing a monitoring system to achieve outstanding future results.