Factors Influencing the Work Performance Efficiency of Personnel at the Khon Kaen Provincial Health Office

Abstract

This cross-sectional analytical study aimed to investigate the factors influencing work performance efficiency among personnel of the Khon Kaen Provincial Health Office.A sample of 148 personnel were selected through simple random sampling. Data were collected using a structured questionnaire and analyzed using descriptive statistics—percentages, means, and standard deviations. The inferential statistics, including Pearson correlation coefficients and Multiple regression analysis. The results indicated that the majority of respondents were female (76.40%), held a bachelor's degree (63.50%), and were civil servants (72.30%). The average age and years of service were 43.6 years (SD. = 9.77) and 11.1 years (SD = 7.57), respectively. Pearson correlation analysis revealed a statistically significant positive relationship between motivational and maintenance factors and work performance efficiency (p < 0.001). Multiple regression analysis identified responsibility, occupational status, career advancement, organizational policy, recognition, and interpersonal relationships as significant predictors of work performance efficiency
(p < 0.001), accounting for 71.3% of the variance (R² = 0.713). The findings suggest the need for further qualitative and action research to enhance staff competencies and work motivation, which are critical for improving performance quality and strengthening workforce capacity within the Khon Kaen Provincial Health Office.