Evaluation of the project supporting preparedness for hospital quality accreditation using the Quality Learning Network (QLN) mentoring system concept in Khon Kaen

Abstract

This research aims to evaluate the project supporting hospital quality certification preparation through the Quality Mentoring Network concept, utilizing the CIPP Model framework, which encompasses context, input, process, and product evaluations.
A purposive sampling questionnaire was employed to gather opinions from 49 key professional stakeholders involved in hospital quality system development, including physicians, dentists, pharmacists, nurses, public health academics, other professionals, and hospital quality managers. These participants were drawn from 7 hospitals undergoing quality process certification and renewal assessments under the HA standards for the fiscal year 2025 . The study findings revealed that the project evaluations for context, input, and process were overall at a high level (4.43 +0.65, 4.48+0.61, 4.41+0.64), respectively. The visiting team evaluation was at the highest level overall (4.68 +0.48), and the product evaluation was also at the highest level overall (4.58 +0.50). Implementing this project benefited the hospitals by enhancing personnel's knowledge and understanding of quality processes, preparing them for quality process certification and renewal. Consequently, all 7 hospitals (100%) entered the quality process and successfully obtained quality system certification from the Healthcare Accreditation Institute (HA).Therefore, relevant agencies should adopt this project for implementation in areas with similar contexts, adapt its activity model for other development initiatives, or use it to prepare for hospital quality certification in additional HA standards moving forward.