Opinions of Provincial Health Agencies under the Ministry of Public Health on the Key Performance Indicators for Fiscal Year 2018

Abstract

This study was aimed to study the opinions of provincial health agencies under the Ministry of Public Health on key performance indicators (KPIs) for fiscal year 2018 and to develop recommendations for executives of the Ministry of Public Health to determine the KPIs of the Ministry of Public Health for fiscal year 2019. The Cross sectional descriptive study of quantitative study and qualitative study were applied to this study. The research tools were (1) questionnaire: the samples of this study were 413 of Provincial Public Health Offices, the Regional Hospitals, General Hospitals, District Public Health Office and Community Hospitals selected by using the disproportional stratified sampling method. Data were collected from 15^thJune to 2^ndJuly 2018. There were 380 returned questionnaires (92.2%). The statistics used for data analysis were frequency and percentage; (2) brainstorming: sample group was a representative from the public health strategists network by using the purposive sampling method.

The result showed that KPIs should be kept the most were success rate of treatment for new pulmonary tuberculosis patients (97.10%) due to important public health problems and indicating service effectiveness. KPIs should be cancelled were percentage of district health management on surveillance, prevention, problem solving of Opisthorchis viverrini and cholangiocarcinoma (37.60 %) because they were a specific area problem. The recommendations should reduce KPIs and select KPIs that are important public health problems, not specific area problem as well as can reflect outcome of implementation on of the Ministry of Public Health. Moreover, it must not be a burden of staffs in collecting data.

The policy recommendations: Ministry of Public Health should increase participation of stakeholders in determining KPIs, increase KPIs on expectation and perspectives of clients and determine criteria for selecting appropriate KPIs