The study of patient satisfaction with the service quality for primary care units of the Suranaree University of Technology Hospital

Abstract

This study investigates service patient satisfaction with the service quality provided by primary care units at Suranaree University of Technology Hospital. The research aims to assess patient satisfaction, identify service quality issues, and offer suggestions for improvement by primary care units at Suranaree University of Technology Hospital. In this research, the researchers conducted a survey of 375 participants of students, staffs, and their families from Suranaree University of Technology. The sample size determination relied on Krejcis and Morgan’s tables, with a confidence level of 0.95 and random a purposive sampling group. Research instruments encompassed a questionnaire covering general information, satisfaction with service quality, and suggestions for enhancement. Data analysis, with a reliability coefficient of 0.91, Analytic statistic is percentage, frequency, mean, standard deviation, and average result interpretation.

The results revealed the most of respondents is student (95.2%), predominantly female (66.9%), aged 18-28 (95.47%), reporting an overall satisfaction rate of 91.05%. Participants were notably satisfied with location, equipment, and facilities (94.0%), followed by service providers (92.12%), service processes (89.12%), and communication channels (88.95%). These results underscore the needs of continued improvement in service quality to meet future recipient needs, promoting efficiency and higher standards of care.