การพัฒนารูปแบบการบริหารจัดการศูนย์บริการผลิตภัณฑ์สุขภาพเบ็ดเสร็จ ในยุคเน็กซ์นอร์มัล สำนักงานสาธารณสุขจังหวัดสมุทรปราการ

Development of One Stop Service Center management model in the Next Normal Era, Samut Prakan Provincial Health Office

Abstract

This action research The objective is to develop a one-stop service center management model in the next normal era. Samut Prakan Provincial Public Health Office The sample group used in the development process This is an in-depth interview with three groups of stakeholders with the service center for comprehensive health products, namely, the management group. Operations staff group Entrepreneur group Analyze the data of the one-stop service center management model in the next normal era by collecting, categorizing, and analyzing content. The study found that One-Stop Service Center Management Model in the Next Normal Era Samut Prakan Provincial Public Health Office consists of SOLE which are 1) S:Service Mind – service with heart, providing services in both urgent cases and outside office hours 2) O:Online, focusing on online and digital services. is E-Connect-Electronic Communication E-Approve-Approval electronically E-Appointment-Electronic Appointment E-Consult-Electronic Consulting E-Payment - electronic payments E-Document-Electronic Document Storage 3) L:Lean reduces unnecessary steps. Shorten the processing time Reduce unnecessary duplicate documents 4) E:Environment Convenient location for service Add facilities, have WIFI, computer, printer, add parking for service users. Therefore, a case conference has been organized to make the development of the model according to the set objectives.

Keywords: One Stop Service Center, Consumer Protection, Health Products, Provincial Public Health Office, next normal