Factors related to Burnout and Resilience among personnel at Patong Hospital, Phuket Province.

Abstract

Background: Burnout is a significant issue among healthcare professionals, affecting work performance and the quality of patient care. Resilience is a key factor in preventing and reducing the risk of burnout.  

Objectives: To study burnout, resilience and the factors related with burnout and resilience among personnel at Patong Hospital, Phuket Province.

Method: This is a cross-sectional analytic study. Data was collected using an online questionnaire, which comprised of a general information form, Resilience Quotient (RQ) and a burnout assessment. Descriptive statistics were used to analyze the data, whereas the relationships between variables were examined using Spearman's Rank Correlation Coefficient.

Results: The majority (55.8%) of personnel demonstrated normal levels of resilience. Factors related to resilience included education level, income, perceived value of work, relationships with colleagues, compensation relative to workload, and perceived support from management. Among the participants, 44.9% had low levels of burnout. Specifically, 75.1% experienced low emotional exhaustion, 60.8% had low depersonalization, and 84.2% reported a high sense of personal accomplishment. Factors related to burnout included age, length of employment in the hospital, income, perceived value of work, relationships with colleagues, compensation relative to workload, and perceived support from management. Resilience was identified as a protective factor against burnout in all three dimensions.             

Conclusion: Personnel at Patong Hospital exhibit low levels of burnout, with resilience within the normal range. Both individual and organizational factors are associated with burnout and resilience. The hospital should implement measures to prevent burnout and enhance resilience.