Model Development of a Patient Referral System using Information Technology in Ubon Ratchathani Province

Abstract

The research and development project titled "Model Development of a Patient Referral System using Information Technology in Ubon Ratchathani Province" aimed to 1) study the current state of patient referral processes using information technology in Ubon Ratchathani Province, 2) to develop a model for patient referral processes using information technology in Ubon Ratchathani Province, and 3) to evaluate the effectiveness of the patient referral processes using information technology in Ubon Ratchathani Province. The research process comprised six steps: 1) Identifying problems and needs, 2) Designing a prototype system, 3) Developing the prototype system, 4) Testing and optimizing the system, 5) Expanding the system's usage and 6) Evaluating the outcomes. Data collection methods included observations, focus group discussions, satisfaction assessments of the referral system using information technology, and summarizing data from the patient referral reporting system. Tools used for data collection were observation forms, focus group discussion records, and evaluation forms developed by the researchers. Statistical methods used included percentage, mean, minimum, maximum values, and content analysis.

The development of the patient referral system using information technology in Ubon Ratchathani Province successfully transitioned from a paper-based to an electronic system across all four stages of the referral process, which include patient referral, acceptance of the referral, returning the patient, and acceptance of the return. It can reduce the time and process of patient referrals. Users expressing high satisfaction across all aspects, with a mean satisfaction score of 4.10. and the researchers concluded that the patient referral system, developed using information technology in Ubon Ratchathani Province, aligns with the SMART Model principles, which consist of S: Service Design - comprehensive system analysis and design, M : Monitoring & Maintenance - continuous evaluation and improvement of the system based on needs, A : Attitude - positive attitudes from management and users towards the system, R : Rationality - rationality in usage and practical applicability and T : Technology - selection of appropriate technology. It can be applied to all 26 hospitals in Ubon Ratchathani Province

to all 26 hospitals in Ubon Ratchathani Province and the referral linkage system should be developed, both in the province, in the health zone and outside the health zone, including the determination of national policy.