Development of an Information Provision Model for Cancer Patients’ Relatives, Male Medical Ward, Buddhachinaraj Phitsanulok Hospital


  • Phattraraphon Nakaphitoon Registered nurse Nurse, Buddhachinaraj Phitsanulok Hospital
  • Kulwadee Abhichattibutra Assistant Professor, Faculty of Nursing, Chiang Mai University
  • Petsunee Thungjaroenkul Assistant Professor, Faculty of Nursing, Chiang Mai University


Information Provision, Cancer Patients’ Relatives


Providing information to relatives of cancer patients who need palliative care create good
quality of life of patients and families. The purpose of this study was to develop of an information
provision model and to explore the outcomes of information provision model for cancer
patients’relatives of the Male Medical Ward, Buddhachinaraj Phitsanulok Hospital by applying the
FOCUS-PDCA continuous quality improvement process (Batalden & Stoltz, 1993). The population
included 20 registered nurses. The sample included 35 cancer patients’ relatives. The instruments
used in this study were: 1) interview guidelines of information provision for cancer patients’
relatives, 2) an information provision manual, 3) an observation checklist for information provision
practice for cancer patients’ relatives, 4) nurse satisfaction questionnaire regarding the information
provision model, and 5) cancer patient’relatives satisfaction questionnaire regarding receiving
information. The instruments were confirmed by three independent experts. The content validity
indexes of the nurse satisfaction questionnaire regarding the information provision model and of
the cancer patient’relatives satisfaction questionnaire regarding receiving information were 1.00
and .95 respectively. The inter-rater agreement indexes by 2 sets of observers were .99 and 99.
respectively. Frequency, percentage, mean, and standard deviation were used for data analysis.
The study results revealed that 1) information provision model included personnel responsible
for information provision, location for information provision, equipment and media for information
provision, time for information provision, information for cancer patients’ relatives, and process ofinformation provision; 2) Outcomes of the information provision model were: more than 80% of nurses were able to completely implement the information provision model, more than 80% of
nurses were satisfied with the information provision model at high or highest levels, and more than80% of cancer patients’ relatives were satisfied with the information they received at high or
highest levels. Results of this study revealed that the information provision model can be used to
provide information for cancer patients’ relatives effectively. Therefore, nursing administrators
should continuously supervise the implementation of the information provision model.


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