Emotional Labor and Work Engagement of Temporary Nurses in Affiliated Hospitals of Kunming Medical University, The People’s Republic of China

  • Xiaolu Xue Faculty of Nursing, Chiang Mai University
  • Kulwadee Abhicharttibutra Faculty of Nursing, Chiang Mai University
  • Orn-Anong Wichaikhum Faculty of Nursing, Chiang Mai University
Keywords: Emotional labor, Work engagement, Nurses, The People’s Republic of China

Abstract

การศึกษาเชิงพรรณนาแบบหาความสัมพันธ์ครั้งนี้มีเป้าหมายเพื่อศึกษาความสัมพันธ์ระหว่างการแสดงออกทางอารมณ์ขณะทำงานและความผูกพันในงานของพยาบาลในโรงพยาบาลแพทย์คุนหมิง สาธารณรัฐประชาชนจีน กลุ่มตัวอย่างคือพยาบาลที่ปฏิบัติงานใน 3 โรงพยาบาลในเครือของมหาวิทยาลัยการแพทย์คุนหมิงจำนวน 366 ราย เครื่องมือที่ใช้ในการวิจัยประกอบด้วย แบบวัดความผูกพันในงานยูเทรชท์พัฒนาโดยสกอฟเฟลี่และแบคเกอร์ (Schaufeli & Bakker, 2003) และแบบวัดการแสดงออกทางอารมณ์ขณะทำงานพัฒนาโดยไดเฟนดอร์ฟและคณะ (Diefendorff et al., 2005) ค่าสัมประสิทธิ์แอลฟ่าของครอนบาคของแบบวัดความผูกพันในงานยูเทรชท์ และทั้งสามรูปแบบของการแสดงออกทางอารมณ์ขณะทำงานเท่ากับ เท่ากับ .81, .83, .58 และ .92 ตามลำดับ วิเคราะห์ข้อมูลด้วยสถิติเชิงพรรณนาและสัมประสิทธิ์สหสัมพันธ์แบบลำดับที่ของสเปียร์แมน ผลการศึกษาพบว่า พยาบาลในโรงพยาบาลในเครือของมหาวิทยาลัยการแพทย์คุนหมิง สาธารณรัฐประชาชนจีนแสดงอารมณ์ขณะทำงานแบบการแสดงออกจากอารมณ์ที่แท้จริง (`x = 3.59, SD = .75) และแบบการปรับความรู้สึกภายในให้สอดคล้องกับการแสดงออกภายนอก (`x = 3.56, SD = .68) บ่อยครั้งกว่าแบบการแสร้งแสดงความรู้สึก(`x = 2.86, SD = 0.71)   พยาบาลรับรู้ความผูกพันในงานในระดับต่ำ (`x = 2.80, SD = 1.04) ความผูกพันในงานมีความสัมพันธ์ในทางบวกอย่างมีนัยสำคัญทางสถิติกับการแสดงออกอารมณ์ขณะทำงานแบบการแสดงออกจากอารมณ์ที่แท้จริง (rs=.36, p < .01) และแบบการปรับความรู้สึกภายในให้สอดคล้องกับการแสดงออกภายนอก (rs=.42, p < .01) ผลการศึกษานี้สามารถใช้เป็นข้อมูลพื้นฐานสำหรับผู้บริหารทางการพยาบาลในการกำหนดโปรแกรมในการอบรมพยาบาลในการแสดงออกทางอารมณ์ที่เหมาะสมที่จะช่วยปรับปรุงความผูกพันในงานของพยาบาลให้ดีขึ้น

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Published
2021-09-20
Section
Research Article