The The Enhancement of Management Quality at Mahasarakham Provincial Public Health Office (2021-2023)

Abstract

This research and development aimed to study an enhancement of Management Quality at Mahasarakham Provincial Public Health Office from 2021 to 2023. The objectives are threefold: 1) to improve management practices 2) to evaluate stakeholder participation and 3) to identify success factors. The population group was stakeholders and those who involved in the study involved 155 participants, including senior executives, department heads, and staff, who provided data through questionnaires, participation assessments, and qualitative interviews. Quantitative data were analyzed using descriptive statistics, while qualitative data were assessed through content analysis Findings revealed significant advancements in various domains. In leadership, organizational development was elevated to a "Leverage Organization" model aimed at improving health services and fostering collaboration internally and externally. Strategic planning efforts resulted in a comprehensive strategy to adapt to the transfer of responsibilities within public health services, aligning with provincial goals for 2023. Stakeholder engagement saw increased satisfaction and improved relationships. Furthermore, a data management system was developed to streamline information and feedback from service users, Results suggested that before Enhancement of Management Quality at  Mahasarakham Provincial Public Health Office, the mean participation score was rated at a medium level of 2.08 (SD=0.53), while the mean participation score after the intervention was 2.68, represented a high level (SD=0.47).The project led to the establishment of best practices integrating PMQA frameworks into various organizational quality activities under the initiative "PMQA & Happy MOPH." Key success factors included: 1) strong emphasis on the PMQA operation of the executives, 2) having participation and integrate of work, and 3) having monitor, evaluation and summary of the PMQA operations.