Competencies in comprehensive dental care from advanced general dentists’ perspective

Main Article Content

Sarunpat Mansumitchai
Kuntira Wongnavee
Suraphong Yuma
Chanita Tantipoj
Sirirak Supa-amornkul
Naiyana Buranachad


Objective: Advanced general dentistry has long been practiced in Thailand; however, crucial keys to accomplishing successful dental treatment are not explicitly discussed. This qualitative study aimed to examine common competencies of advanced general dentists who provide comprehensive healthcare in Thailand.

Material and Methods: We conducted an in-depth interview on twenty dentists who have been practicing general dentistry for more than one year after completing residency training. Six male and fourteen female dentists were selected based on the purposive sampling technique.

Result: We extracted five main themes representing five competencies necessary to perform quality comprehensive dental care. They were denoted as 5E skills (5Es), which are Empathy (being kind, patient, and open-minded), Embrace (understanding the patients through eyes and mind), Empty (being a good listener with an empty mind), Exchange (properly interacting with the patients), and Expertise (in dental skills). The 5Es are consistent with the current trend of patient-centered care.

Conclusion: A crucial key in comprehensive dental care is the ability to see and take care patients as an individual human being. It is the ability to appropriately apply multidisciplinary knowledge to take care patients with different backgrounds that advanced general dentists should have. Following the increasing trend of patient-centred healthcare, new general dentists can apply the 5E skills as a guideline to practice comprehensive dental care.


Download data is not yet available.

Article Details

How to Cite
Mansumitchai S, Wongnavee K, Yuma S, Tantipoj C, Supa-amornkul S, Buranachad N. Competencies in comprehensive dental care from advanced general dentists’ perspective. M Dent J [Internet]. 2022 Jun. 18 [cited 2023 Dec. 3];42(2):145-56. Available from:
Original articles


Kittipibul P, Godfrey K. Trends in postgraduated education in general dentistry. Aust Dent J. 1997; 42: 203-208

Bradley RE. Advanced education in general dentistry. Spec Care Dentistry 1982; 2: 222-228

Epstein JB, Tejani A, Glassman P. Assessment of objectives of post-doctoral general dentistry programs in Canada. Spec Care Dentistry 2000; 20: 191-194.

The Royal College of Dental Surgeons of Thailand. [accessed 2021 Dec 5] Available from:

Tuongratanaphan S, Kanchanakamol U. Comprehensive Dental Care Concept. CM Dent J 2000; 21: 7-24.

Loewsrisook K. Comprehensive dental care: Behavioral science Health education and Ethics Context, 1 ed.; Emotionart Co.,: Bangkok, 2012.

Wongnavee K, Tantipoj C, Yuma S, Buranachad N. Essen of comprehemsive dentist. scrutinized from dental care experence of advance general dentist. M Dent J 2020; 40: 289-298.

Ritchie J, Lewis J. Qualitative Research Practice: A Guide for Social Science Students and Researchers; SAGE Publications, 2003.

Podhisita, C. Science and art of qualitative research, 5 ed.; Amarin printing: Bangkok, 2011.

Hadlow J, Pitts M. The understanding of common health terms by doctors, nurses and patients. Soc Sci Med 1991; 32: 193-196.

Moore R. Trusting the Dentist—Expecting a Leap of Faith vs. a Well-Defined Strategy for Anxious Patients. Dent Jl. 2022;10:66.

Scharmer CO. Theory U: Leading from the Future as it Emerges, 2 ed.; Berrett-Koehler Publishers: San Francisco,United States, 2016.

Marjorie CQ, Pearly PL, Maria Rita DL. 21st Century-based soft Skills:Spotlight on non-cognitive skills in a cognitive-laden dentistry program. Eur J Contemp Educ 2015; 11: 72-81.

Veloski J, Hojat M. Measuring specific elements of professionalism: empathy, teamwork, and lifelong learning Stern, DT, ed. Measuring Medical Professionalism. Oxford, UK: Oxford University Press; 2006:117–145

Jawale BA, Bendgude V, Husain N, Thosar N, Tandon P. Soft skill appraisal for dentistry: A tool for positive practice management. J Contemp Dent Pract 2011; 12: 475-8.

Dalaya M, Ishaquddin S, Ghadage M, Hatte G. An interesting review on soft skills and dental practice. J Clin Diagn Res 2015; 9: ZE19-21.

Arnold L. Assessing professional behavior: yesterday, today, and tomorrow. Acad Med 2002; 77: 502 15.

Institute of Medicine Committee on Quality of Health Care in, A. Improving the 21st-Century health care system. In Crossing the Quality Chasm: A New Health System for the 21st Century; National Academies Press (US) Copyright 2001 by the National Academy of Sciences. All rights reserved.: Washington (DC), 2001.

Klaassen H, Dukes K, Marchini L. Patient satisfaction with dental treatment at a university dental clinic: A qualitative analysis. J Dent Educ 2021; 85: 311-321

Genteis M, Edgman-Levitan S, Dalay J, Delbanco TL. Through the Patient's Eyes: understanding and promoting patient-centered care. J Healthc Qual 2003; 25: 47