Factors Affecting Work Performance Success of Outstanding Village Health Volunteers in Disease Prevention and Control, Nakhon Pathom Province

Abstract

This mixed-method study as a convergent parallel mixed-methods design aimed to examine factors influencing the job performance success of outstanding Village Health Volunteers (VHVs) in disease prevention and control in Nakhon Pathom Province, Thailand. Quantitative data were collected from 54 VHVs using a questionnaire, and qualitative data from 13 key informants through in-depth interviews. Descriptive statistics, Chi-square tests, and thematic analysis were employed to analyze data. The results revealed that most VHVs were female (79.6%), aged 50–59 years (44.4%), with 11–20 years of experience (68.5%). Perceived organizational support was high (µ=3.23, σ=0.451), particularly emotional-psychological support (µ=3.50, σ=0.462). Achievement motivation (µ=3.51, σ=0.333) and job performance success (µ=3.64, σ=0.328). Personal factors had no relationship with success (p>0.05), while perceived organizational support (p<0.05) and achievement motivation (p<0.01) had significant relationships with success. The qualitative research found that "volunteerism" is the heart of success, as outstanding village health volunteers work with dedication without expecting rewards, are committed to continuous self-development, and receive organizational support. Recommendations: relevant agencies should strengthen achievement motivation and volunteerism, promote continuous learning, and support experience sharing. Further research on volunteerism in different contexts and comparison of success in other areas should be conducted.