The Association Between Happiness at Workplace with Service Behaviors of Personnels at Out-patient Units

Main Article Content

Wanaphan Chuen-im
Saisunee Tubtimtes
Yubol Kaewsila


Introduction: Happiness at workplace is a key factor in the organization for working and increased productivity.

Objectives: The cross-sectional study aimed to study the association between the happiness with service behaviors of personnels working at outpatient units, Ramathibodi Hospital.

Method: The sample consisted of personnels who have been working for a year or more. All 14 outpatient unit were Pediatrics, Medicine, Surgery, Orthopedic, Family Medicine, Psychiatry, Obstetrics, Gynecology, Rehabilitation Medicine, Eye, Ear Nose and Throat, Dental, Nuclear Medicine and Skin. They consisted of 1) head nurse/ nurse specialist/ advance practice nurse, 2) registered nurse 3) assistant nurse and 4) ward clerk. The data were collected by using questionnaires that assessed the happiness at workplace and the service behaviors. This happiness included satisfaction in life, satisfaction on the job, positive effect, and negative effect. The service behaviors included reception, facilitation, communication, human relations and relationship with colleagues. The reliabilities of questionnaires were 0.95 and 0.93, respectively (Cronbach’s alpha coefficient). The data were analyzed by percentage, Chi-square, Odds Ratio and 95% Confident Interval.

Result: Most of them had high and medium level of happiness, but nobody had low level. The level of happiness were associated significantly with service behaviors (P value < .05) For those who had high levels of happiness, their good behavior of facilitation was 5.18 times of those who had medium levels, and the difference was significantly (Odds Ratio = 5.18, P value < .01) The other behaviors such as reception services, communication, human relations and relationships with colleagues were associated with their happiness scores too.

Conclusion: To encourage the good service behaviors of personnel, it is necessary to promote them with happiness at workplace. Although most had already enjoyed high level, the medium level should also be encouraged to be happier, especially regarding the four aspects of happiness at workplace

Article Details

How to Cite
Chuen-im, W., Tubtimtes, S., & Kaewsila, Y. (2012). The Association Between Happiness at Workplace with Service Behaviors of Personnels at Out-patient Units. Ramathibodi Medical Journal, 35(4), 290–299. Retrieved from
Original Articles


Chalumsan P. Quality of working life, 2012. Available from:

Argyle M. Do Happy Workers Work Harder? The Effect of Job Satisfaction on Job Performance. In: Veenhoven R, ed. How Harmful Is Happiness? Consequences of Enjoying Life or Not. Netherlands: Universitaire Pers Rotterdam; 1989. Available from:

Wright TA, Staw B M. Affect and favorable work outcomes: two longitudinal tests of the happy-productive worker thesis. J Organ Behav. 1998;20:1-23. doi:10.1002/(SICI)1099-1379(199901)20:1<1::AID-JOB885>3.0.CO;2-W.

Boehm JK, Lyubomirsky S. Does happiness promote career success? J Career Assess. 2008;16(1):101-116. doi:10.1177/1069072707308140.

Lertwiboonmongkol J, Aungsuroc Y. Relationships between personal factors, work empowerment, achievement motivation, and work happiness of staff nurses, governmental university hospitals. Thai Journal of Nursing Council. 2004;19(2):26-38. Available from:

Khumsopa J. The Result of Personnel Development for Excellent Service : Study Specifically Trained People from Excellent Service-Behavior Development Program of Siriraj Hospital [master’s thesis]. Thammasat University; 2001. Available from:

Samasiri P, Naikhon B. Factors affecting the happiness at work among registered nurses working for Chaopraya Abhaiphubejhr Hospital. Journal of Nursing Division. 2007;34(3):22-31. Available from:

Suddee L. Relationships between Work Motivation, Social Support, Organizational Commitment, and Work Happiness of Staff Nurses, General Hospitals, Central Region [master’s thesis]. Faculty of Nursing, Chulalongkorn University; 2007. Available from:

Suebsuk P. Relationships between Work Characteristics, Transformational Leadership of Head Nurses and Joy at Work of Staff Nurses, Governmental University Hospitals [master’s thesis]. Faculty of Nursing, Chulalongkorn University; 2005. Available from:

Baumeister RF, Campbell JD, Krueger JI, Vohs KD. Does high self-esteem cause better performance, interpersonal success, happiness, or healthier lifestyles? Psychol Sci Public Interest. 2003;4(1):1-44. doi:10.1111/1529-1006.01431.

Chantasattakarn P. A Factor Analysis of Quality of Working Life for Staff Nurses in Regional Hospital and Medical Centers [master’s thesis]. Nursing Science (Nursing Administration), Faculty of Nursing, Chulalongkorn University; 2001. Available from:

Manion J. Joy at work!: creating a positive workplace. J Nurs Adm. 2003;33(12):652-9.

Forgas JP, Bower GH, Moylan SJ. Praise or blame? Affective influences on attributions for achievement. J Pers Soc Psychol. 1990;59(4):809-19. doi:10.1037/0022-3514.59.4.809.