The Association Between Happiness at Workplace with Service Behaviors of Personnels at Out-patient Units
Keywords:
Happiness at workplace, Service behaviors, Personnel’s, OutpatientAbstract
Introduction: Happiness at workplace is a key factor in the organization for working and increased productivity.
Objectives: The cross-sectional study aimed to study the association between the happiness with service behaviors of personnels working at outpatient units, Ramathibodi Hospital.
Method: The sample consisted of personnels who have been working for a year or more. All 14 outpatient unit were Pediatrics, Medicine, Surgery, Orthopedic, Family Medicine, Psychiatry, Obstetrics, Gynecology, Rehabilitation Medicine, Eye, Ear Nose and Throat, Dental, Nuclear Medicine and Skin. They consisted of 1) head nurse/ nurse specialist/ advance practice nurse, 2) registered nurse 3) assistant nurse and 4) ward clerk. The data were collected by using questionnaires that assessed the happiness at workplace and the service behaviors. This happiness included satisfaction in life, satisfaction on the job, positive effect, and negative effect. The service behaviors included reception, facilitation, communication, human relations and relationship with colleagues. The reliabilities of questionnaires were 0.95 and 0.93, respectively (Cronbach’s alpha coefficient). The data were analyzed by percentage, Chi-square, Odds Ratio and 95% Confident Interval.
Result: Most of them had high and medium level of happiness, but nobody had low level. The level of happiness were associated significantly with service behaviors (P value < .05) For those who had high levels of happiness, their good behavior of facilitation was 5.18 times of those who had medium levels, and the difference was significantly (Odds Ratio = 5.18, P value < .01) The other behaviors such as reception services, communication, human relations and relationships with colleagues were associated with their happiness scores too.
Conclusion: To encourage the good service behaviors of personnel, it is necessary to promote them with happiness at workplace. Although most had already enjoyed high level, the medium level should also be encouraged to be happier, especially regarding the four aspects of happiness at workplace
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