Factors Affecting the Competency of Chief Nurses towards Quality System Management of Hospitals in Suphan Buri Province

Abstract

The purposes of this survey research were to investigate the competency level of chief nurses and to examine the predictive power of the factors that affect the quality of management system performance. The sample size was calculated and a systematic random sampling technique was used to recruit 120 chief nurses from nine public hospitals in Suphan Buri Province.. Data were collected using questionnaires. The content validity was checked using an index of Item–Objective Congruence of 1.00 Cronbach’s Alpha Coefficient was used to find the reliabilities of the questionnaires. The reliabilities of the Personal factors, Motivation factors from administrators, Organization factors, and Performance levels were .72, .97, .89 and .97 respectively. Data were analyzed using descriptive statistics, Pearson’s Product Moment Correlation Coefficient, and Stepwise Multiple Regression Analysis. The results of the study revealed that the competencies used at a high level was planning and implementation of the plans ( =3.77, SD=.54) .The stepwise multiple regression analysis found that Inspiration aspect of the motivation factors from the management dimension (β=.437, B=.322, p<=.001), Teamwork aspect of the Organizational fac­tors: (β=.391, B=.335, p<=.001), and Role of participation in the quality system aspect of the Personal fac­tors (β=.199, B=.153, p<=.002) accounted for 64.10 % of the variation in the competency of chief nurses towards quality system management of hospitals. The study suggests that hospital administrators should increase com­munication roles to inspire the unit heads to have bonding with the organizational goals. Chief nurses should also increase their roles in quality control and participate in the hospital quality system for continuous hospital quality development.