Effect of Implementing of Quality and satisfaction a Referral Nursing Record at Dansai Crown Prince Hospital, Loei Province

Abstract

The purposes of this study were: (1) to develop a new nursing record model based on a nursing report to be used during referral at Dansai Crown Prince Hospital, Loei Province, (2) to study the outcomes of the new model in terms of the quality of the referring report before and after implementation, and 3) to evaluate nurses’ satisfaction to the referral report using developed nursing documentation. The research sample group consisted of 50 professional nurses. The research consisted of 3 phases. First, prior to the model development phase: studying problems and guidelines for developing the model. Second, the development phase: training nurses and developing the model. Third, after the model development: implementing the model. Research tools included 1) current nursing form and the nursing report developed from the model, 2) the quality of the referral nursing report, and 3) questionnaire of professional nurse satisfaction to the developed documentation. Data were analyzed by frequency, percentage, mean, standard deviation, and t-test.

The results of this study were as follows. 1) The developed nursing documentation was effective and complied to procedure by the National Institute of Emergency Medicine. The patients were cared for in accordance with the standard of effective continuous nursing care. (2) Percentage of quality of referral nursing report after development was higher than before development. (3) The mean score of Nurses’ satisfaction of quality nursing care after the development was significantly higher than that prior to the development (p <0.05).