Effect of Milk Service Development Process “On-Time Milk” for Sick Babies in the Neonatal Intensive Care Unit
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Abstract
This action research aims to improve and develop the milk service system for sick infants to be more efficient. The outcomes of reducing the process of time of procedures and increasing personnel satisfaction in using the milk program. The samples consisted of the 93 physicians' milk orders and nursing personnel in the neonatal intensive care unit that consisted of 24 nurses and 9 practical nurses, totaling 33 persons. Data were analyzed by using descriptive and statistical statistics and paired t-test. The results of the research showed that improving the process of "On-time milk" in the neonatal intensive care unit was significantly associated to reduce the processing time and increasing personnel satisfaction. There were statistically significant (p<0.001) and statistically significant (p<0.001). The results of the study showed that process improvements could reduce waiting times and should be done in parallel with the development of hospital information systems ; therefore, the baby could receive on-time milk, be correct to doctor's orders, and reduce copying to prevent further mistakes
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