Problems and Problem Management of PACS system in Government and Private Hospital
Keywords:Picture Archiving and Communication System (PACS), Problem management
Picture Archiving and Communication System (PACS) is widely used in hospitals of Thailand. This descriptive study aimed to study the problems and problem management of PACS system in government and private hospitals, and to assess satisfaction of problem management. Questionnaire was approved by the PACS system experts. 162 questionnaires were sent by mail and phone in the period between April and May 2018. There were 51 responding to the questionnaires (31.5%) which were 39 government hospitals (76.5%) and 12 private hospitals (23.5%). Most of problems were the signal loss due to the problem of connector which were 96.07 %. The management of the problems occurring from the system are mostly handled by the computer officers (31.96%), those from the users are handled by the radiological technologists (56.96%) where as those from the procedure are handled by the radiological technologists (72.89%). The satisfaction of problem management from the government hospitals are ranked as “high level” by mean of 3.97±0.71, and from the private hospitals are ranked as “high level” by mean of 3.75± 0.62. This study shows the similar problems of PACS system, and the radiological technologist plays the role in problem management. In addition, this study should be used as a guideline to plan and evaluate for PACS system installed in other hospitals.
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