Effect of the using of Computer-Assisted Instruction Media and Caring Manual on Quality of Care and Satisfaction Perceived by Open-Heart Surgery Children Caregivers at QSNICH

Abstract

Background : Computer-aided teaching media is a student-centered approach that helps learners understand and concentrate on the lessons, encourages active and effective learning both in knowledge and practical skills. The students enjoy the lessons and feel motivated. Information Technology is effective teaching equipment that gives patients and caregivers confidence and recognition of good service quality in the quality system.

Objectives : To determine the effect of computer-assisted instruction media, and the care manual for pediatric patients with open-heart surgery on the perception of service quality. The satisfaction of caregivers of children with open-heart surgery using computer-assisted instruction media was also evaluated.

Methods : This was quasi-experimental research. The sample group was 36 caregivers of pediatric patients who received open-heart surgery at the Queen Sirikit National Institute of Child Health who received treatment in the pediatric surgical ward (S. 7B). Research tools, data collection, and data analyses are as follows. 1. The newly developed teaching aids and patient care manuals. Children with congenital heart disease received newly developed open-heart surgery. 2. There were two data collection forms. 2.1 Perceived service quality, part 1 contains personally identifiable information, age, education, and career. Descriptive statistics presented as frequency distribution and percentage. Part 2, the perceived service quality questionnaire was modified from the service quality concept. Data were analyzed using frequency, percentage, and quality level. 2.2 Satisfaction assessment form of pediatric caregivers to computer-assisted media and manual care for pediatric heart disease patients with open-heart surgery, and data were performed as frequency distribution and percentage.

Results : There were three aspects of service quality perception. The three highest scores were creating confidence of service users 90.4 percent, followed by response to users 87 percent, and attention to users 86.4 percent. The satisfaction of the caregivers of pediatric patients undergoing open-heart surgery consisted of four domains: teaching curriculum, teaching materials, teaching operation, and the consequences for the participants. The average score was the highest in all aspects. The results of the study should be used to encourage the quality of service continuously. In the same way, it should support all departments in the organization to improve the quality of service standardsand providing personnel at all levels to aware the importance of service quality.

Conclusion : The computer-assisted instruction and a manual of caring for children with open-heart surgery are suitable to improve the perception of service quality. The perception of service quality of the caregivers was at the highest level.