ความคิดเห็นของบุคลากรสาธารณสุขในจังหวัดตากที่มีต่อเกณฑ์คุณภาพและมาตรฐานในการให้บริการสุขภาพปฐมภูมิ ด้านการจัดบริการเภสัชกรรมและงานคุ้มครองผู้บริโภคด้านสุขภาพ (คบส.) ตามคู่มือมาตรฐานบริการสุขภาพปฐมภูมิ พ.ศ.2566

Abstract

The purpose of this research was to study personal characteristics and the level of opinions of public health personnel in Tak Province toward the quality criteria and standards of primary health care services A.D. 2023 in the provision of pharmaceutical services and health consumer protection section. The sample group consisted of 1 pharmacist responsible for the provision of pharmaceutical services and health consumer protection from general hospitals and community hospitals, and either the director of a sub-district health promotion hospital or 1 official involved in operations from each sub-district health promoting hospital in Tak Province, totaling of 128 people. The tool used was an online questionnaire created from a Google Form. The results of the study revealed that the personal characteristics of the public health personnel in Tak Province were mostly female, worked as the officer who works in the provision of pharmaceutical services and health consumer protection (HCP) in the sub-district health promotion hospital with 16 years of working experience or more. The level of opinions of public health personnel in Tak Province toward the quality criteria and standards of primary health care services A.D.2023 in the area of ​​pharmaceutical service delivery resulted in agreeing at very high level. The work on health consumer protection (HCP) resulted in agreeing at high level. This study presents many policy recommendations to guide the development process in the coming years.