การพัฒนารูปแบบศูนย์รับเรื่องบริการด้านสาธารณสุขแบบบูรณาการจังหวัดประจวบคีรีขันธ์

Abstract

Abstract

A Research and development of an Integrated Public Health Service center model had the objectives to 1) studied the operating situation, 2) to developed the model, and 3) to evaluated the use of the developed model. This study followed according to the government service design process. Focus on responding to the needs of service users without conflicting with the policy of the agency and increasing opportunities to use technology. Tools were developed to collect both quantitative and qualitative data, totaling 13 items. Participatory process of stakeholders in service design were employed as an action research.  The population in the study was people who came to receive between June 2023 to January 2024. The conclusions obtained from this study include consolidating the first point of receiving all services into the Service Center. Using the Line Official digital system to provided basic information and advice. and helping service recipients with knowledge and document preparation. Developing the ability to submit documents and receive license payments at the District Public Health Office Including receiving advice. As a result, service recipients do not need to contact the provincial public health office. These were a convenience for service recipients. The results of the study were to find true problems, Reviewed stakeholders and related work systems. Planing the plan together and reviewing the plan were developed repeatedly. The blueprint for service was developed as a guideline for reviewing and developing work in the future. In a results of the evaluation found that service providers were able to comply with the steps and timelines announced in the Standard Operating Procedures (SOP) at 100 percent and 65.71 percent. The developed model was able to respond and create user’s satisfaction at high to highest level and can clearly reduce costs for service recipients, 137.20-1,296.00 Baht each. Finally, the resulting development model can be used as part of the government center standard, the government easy contact center of the agency's services in the next phase.

Keyword: Government Service Design, One Stop Service Center, Government Easy Contact Center, Public Health Service