Success factor driving the operation of 5 stars All Health Promoting Hospital in Maung Phayao District, Phayao Province.

Abstract

The purpose of this study was to study the operational process and to study the factors that affect success in the implementation of quality development of the Sub-district Health Promoting Hospital Tid Dao of Muang, Payao. This research was conducted as a qualitative research study, operated from September 2017 to September 2019. The data were collected by review data documents and lesson Learned. The sample were Director and staff of quality service system from the Sub-district Health Promoting Hospital of Muang, Payao amount 30 people. The results showed that the driving operations consisted of establishing a working group, defining individual roles, setting goals and planning, analyzing and evaluating operations, reviewing causes and finding solutions to problems with participation and continuous improvement in accordance with corporate management principles and CQI quality system development. The results of the study revealed that the factors that affect success in the implementation of quality development of the Sub-district Health   Promoting Hospital Tid Dao were as follows: 1) the Corporate  strategy  (fixing  goals,  planning the operations and transferring into practice) 2)  the  organizational  structure  (functional grouping and duties assignment in a clear and pertinent way) 3) the  operational system (the action plan, the organization's communication system, participate) 4) the personnel perform duties well and are evaluated for work 5) the knowledge, skills, and abilities (personnel have good knowledge, good skills and abilities workwise), (6) the good organization of a convenient format (the director and subordinate joint operational planning.), 7) The Shared values, the set one goal, the working group is dedicated, sacrificing, caring, willing and cooperating to help each other.This study was a guideline to manage and solve other public health problems.