Burnout and Empathy of Nurses in Affiliated Hospitals of Kunming Medical University, the People’s Republic of China
Keywords:
Burnout, Empathy, Nurses, Tertiary HospitalsAbstract
Empathy is an essential element in providing good nursing care for patients. Based upon the previous research result, burnout is one of the factors that related to the empathy. The purposes of this descriptive correlational study were to examine burnout and empathy, as well as to identify the relationships between burnout and empathy of nurses. The sample consisted of 368 nurses who worked in four Affiliated Hospitals of Kunming Medical University. Research instruments included: 1) a demographic data form, 2) the Chinese version of the Jefferson Scale of Empathy-Health Profession (JSE-HP), and 3) the Chinese version of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS). The JSE-HP and MBI-HSS were confirmed for validity by the developers. The Cronbach’s alpha coefficients were confirmed by the researcher as .97 for the JSE-HP and as .84, .77, and .85 for the three subscales of MBI-HSS. Descriptive statistics and Spearman’s correlation were used for data analysis.
Results showed that:
- The mean score of empathy as perceived by nurses was at a moderate level.
- The mean scores in the three subscales of burnout including emotional exhaustion, depersonalization, and personal accomplishment were at moderate levels.
- There was a moderate negative relationship between depersonalization and empathy, a moderate positive relationship between personal accomplishment and empathy, and no relationship between emotional exhaustion and empathy.
The results of this research could be used as basic data by hospital administrators and nursing administrators in forming strategies appropriate for development of empathy among nurses through support for personal success and prevention of depersonalization
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