The expectations of post open heart surgery patients and their caregivers: perspective from the qualitative study
Keywords:
expectations, opened heart surgery patients, family caregivers, qualitative research, nursing serviceAbstract
The objective of this qualitative study was to explore the expectations on nursing services among opened heart surgery patients and family caregivers. Data were collected via a focus group with semi-structure interview of 12 post open heart surgery patients and 12 family caregivers. Qualitative data were analyzed by using content analysis.
The results showed that receiving care with understanding was the main expectation of open heart surgery patients and caregivers. It reflected the senses of being respected and accepted by healthcare providers. In addition, the responsive expectations of care consisted of five themes emerged: (1) friendly service to meet health needs, (2) caring with generosity reflects the image of nursing services behaviors, (3) getting clear cut and sufficient health information for reducing anxiety (4) availability of environment for standard care, and, (5) safety of continuous care to promote feelings of safety when discharge.
The findings of this study can enhance nurses’ awareness and understanding with the expectations of open heart surgery patients and caregivers toward nursing services. In addition, the guideline of care should be developed based on patients and caregivers’ expectation to improve the quality of care for patients undergoing cardiac surgery in the future.
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