The Factors Associated with Burnout among Private Hospital Staff in Songkhla Province
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Abstract
BACKGROUND: With the intensive competition of private hospitals, the roles of healthcare staff is to provide high-quality care with reliability, responsiveness and a short waiting time in order to achieve patient satisfaction. These stressful work conditions lead to negative effects on the staff’s physical and mental health resulting in burnout. Accordingly, the study to identify the factors influencing burnout is of importance, whereas there is a few studies among private hospital personnel.
OBJECTIVES: To explore the personal and work-related factors that contributed to burnout among healthcare staff in a private hospital.
METHODS: This cross-sectional study was conducted on a total of 550 hospital personnel in a private hospital in Songkhla province. The data were collected in November 2019 via an Internet questionnaire and burnout was measured by the Copenhagen Burnout Inventory (CBI). Multiple linear regression was performed for the data analysis.
RESULTS: Regarding the work-related factors, organizational stress, over commitment and long working hours revealed the association with all three dimensions of burnout while the effort reward imbalance had an influence on the personal and client-related burnout. The nurse group demonstrated risk for personal and work-related burnout. A traumatic life event was the only personal factor in association with all three dimensions of burnout. Additionally, the salary of 15,001-29,999 Thai Baht had a negative influence on client-related burnout.
CONCLUSIONS: Work-related factors were predominantly demonstrated their influence on burnout while the only personal factor was a traumatic life event. Correspondingly, interventions targeted at decreasing burnout in the workplace should consider both organizational and individual level focusing on attaining healthy organization climate and policy, diminishing burnout-related factors and enhancing individual coping and social skill with stressors, burnout and critical life events.
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References
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