Services Quality of Allergy Medicine Clinic Ramathibodi Hospital

Abstract

The aims of this research were to study the service quality by comparison with personal factors and to study the feedback about the quality of service of the Allergy Medicine Clinic, Ramathibodi Hospital. The samples used in the study, 376 persons. A quality service questionnaire was designed and surveyed. The statistics used in data analysis were percentage, mean, standard deviation, t-test and F-test which statistically significant at the 0.05 level.

The results revealed that service quality of the Allergy Medicine Clinic, Ramathibodi Hospital were the high level for overall (mean = 4.02), based on the aspect that the quality of service at a good level. And by using the average of descending of each topic were the credibility and trust (mean = 4.19), the attention (mean = 4.09) and the concrete (mean = 3.96) and the response (mean = 3.85). to compare the overall of service quality of the Allergy Medicine Clinic, Ramathibodi Hospital by personal factors of clients; gender, education and career had not differ significantly statistical level of 0.05 while by age, personal, income per month, claim, the treatment pattern and the number of times used services had differ significantly statistical level of 0.05.