Evaluation of Patients’ Satisfaction Toward Hearing Aids Services in Ramathibodi Hospital

Main Article Content

Rattinan Tiravanitchkul
Sittiprapa Isarangura
Wannipha chuchai
Jitpakorn Pichaitanaporn

Abstract

Background: People with hearing impairments would have trouble in communication effecting on life and occupation. Receiving appropriate hearing aid fittings would improve their quality of life.


Objective: This survey study aimed to evaluate patient satisfaction toward hearing aid services, and to improve the hearing aid services in Ramathibodi Hospital.


Methods: Participants were selected using a convenience sampling technique during February to April 2014. Participants were asked to complete either the Hearing Aid Evaluation, the Hearing Aid Fitting, or the Follow-Up Hearing Aid Questionnaires corresponding to their visit using a 5-point rating scale. Data were analyzed using descriptive statistical methods. 


Results: The average overall patient satisfaction (for all three visits) was very satisfied (4.39). For each visit, the average scores of the Hearing Aid Evaluation, Hearing Aid Fitting and Follow-Up Hearing Aid Questionnaire were all very satisfied which were 4.46, 4.45, and 4.26, respectively.


Conclusion: Patients prefer a longer trial period of comparing sound quality and more information about effects of hearing loss and how to use their hearing aids. 


 

Article Details

How to Cite
Tiravanitchkul, R., Isarangura, S., chuchai, W., & Pichaitanaporn, J. (2017). Evaluation of Patients’ Satisfaction Toward Hearing Aids Services in Ramathibodi Hospital. Ramathibodi Medical Journal, 40(3), 11-22. Retrieved from https://he02.tci-thaijo.org/index.php/ramajournal/article/view/88895
Section
Original Articles

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