Evaluation of Patients’ Satisfaction Toward Hearing Aids Services in Ramathibodi Hospital

Authors

  • Rattinan Tiravanitchkul Department of Communication Sciences and Disorders, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand
  • Sittiprapa Isarangura Department of Communication Sciences and Disorders, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand
  • Wannipha chuchai Department of Communication Sciences and Disorders, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand
  • Jitpakorn Pichaitanaporn Department of Communication Sciences and Disorders, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand

Keywords:

Patient satisfaction, Hearing aid evaluation, Hearing aid fitting, Follow-up hearing aid

Abstract

Background: People with hearing impairments would have trouble in communication effecting on life and occupation. Receiving appropriate hearing aid fittings would improve their quality of life.

Objective: This survey study aimed to evaluate patient satisfaction toward hearing aid services, and to improve the hearing aid services in Ramathibodi Hospital.

Methods: Participants were selected using a convenience sampling technique during February to April 2014. Participants were asked to complete either the Hearing Aid Evaluation, the Hearing Aid Fitting, or the Follow-Up Hearing Aid Questionnaires corresponding to their visit using a 5-point rating scale. Data were analyzed using descriptive statistical methods. 

Results: The average overall patient satisfaction (for all three visits) was very satisfied (4.39). For each visit, the average scores of the Hearing Aid Evaluation, Hearing Aid Fitting and Follow-Up Hearing Aid Questionnaire were all very satisfied which were 4.46, 4.45, and 4.26, respectively.

Conclusion: Patients prefer a longer trial period of comparing sound quality and more information about effects of hearing loss and how to use their hearing aids. 

 

References

The Secretariat of the Senate. Aging society in Thailand. https://library.senate.go.th/document /Ext6078/6078440_0002.PDF. Published August 20, 2013. Updated August 20, 2013. Accessed August 15, 2015.

The Healthcare Accreditation Institute (Public Organization). Faculty of Medicine Ramathibodi Hospital Mahidol University. https://med.mahidol.ac.th/cqs/th/download/criterion/11162015-1313-th.Published June 2008. Updates January 2015. Accessed August 15, 2015.

Hearing Loss Association of America. Hearingloss. https://www.hearingloss.org/sites/default/ files/docs/Consumer Protection_Laws.pdf. Published May 2013. Updated May 2013. Accessed August 15, 2015.

Royal National Institute for Deaf People (RNID). Actiononhearingloss. https://www.actionon hearingloss.

org.uk/~/media/Files/Factsheets/Hearing%20aids/pdf/Everything%20you%20need%20to%20know%20about%20getting%20hearing%20aids%20Dec_2012.ashx. Published December 2012. Updated December 2012. Accessed August 10, 2015.

Kok A. Age-related changes in involuntary and voluntary attention as reflected in components of the event-related potential (ERP). Biol Psychol. 2000;54(1):107-143. doi:10.1016/s0301-0511(00)00054-5.

Souza P. Severe Hearing Loss Recommendations for Fitting Amplification. Audiology. https://www.audiologyonline.com/articles/severe-hearing-loss-recommendations-for-893. Published January 19, 2009. Updated January 19, 2009. Accessed May 15, 2015.

Downloads

Published

2017-09-30

How to Cite

1.
Tiravanitchkul R, Isarangura S, chuchai W, Pichaitanaporn J. Evaluation of Patients’ Satisfaction Toward Hearing Aids Services in Ramathibodi Hospital. Rama Med J [Internet]. 2017 Sep. 30 [cited 2024 Dec. 22];40(3):11-22. Available from: https://he02.tci-thaijo.org/index.php/ramajournal/article/view/88895

Issue

Vol. 40 No. 3 (2017): July-September

Section

Original Articles

License

Copyright (c) 2017 By the authors. Licensee RMJ, Faculty of Medicine Ramathibodi Hospital, Mahidol University, Bangkok, Thailand

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.