Analysis of the role of local administrative organizations in public services to reduce inequality in Thai society

Abstract

This academic article aims to analyze the role of local administrative organizations in in public services to reduce inequality in Thai society by textual analysis according to the public administration paradigm. The results of the analysis found that in providing public services before 2015, most local administrative organizations focused on providing public infrastructure services and operating according to the principles of equality, which is the implementation of the missions of local administrative organizations as specified in the Act to Determining Plan and Procedures in Decentralizations to the Local Administrative Organization B.E. 2542; therefore, there was no issue of reducing inequality in society in the provision of public services. There is a lack of clear policies from the government and the agencies that oversee local administrative organizations. Later, after 2015, local administrative organizations have adjusted their roles and missions to focus on reducing inequality through the provision of public services from the original focus on measuring efficiency, effectiveness, and satisfaction to giving importance to public services for the elderly, children, women, and the disadvantaged.