Administrative Factors and Key Success Factors Affecting the Family Care Clinic of Primary Care Unit and Network of Primary Care Unit among Health Personnel in Nakhon Ratchasima Province

Abstract

This cross-sectional descriptive research aimed to study administrative factors and key success factors affecting family care clinic of primary care unit and network of primary care unit among health personnel in Nakhon Ratchasima province. A set of 132 health personnel was selected using stratified random sampling techniques from the total of 584 health personnel in the population. Questionnaire was evaluated by three experts yielding an IOC value of more than 0.50 in all items and its reliability was tested with Cronbach's alpha coefficient of 0.96. Qualitative data were collected using In-depth interviews with 12 key informants. The data were collected between 8^th December 2022 and 8^th January 2023, and analyzed with descriptive and inferential statistics at a significant level of 0.05.

The results showed that the administrative factors and key success factors had a significantly high relationship with the family care clinic in Nakhon Ratchasima province, (r=0.732, p-value<0.001 and r=0.730, p-value<0.001, respectively). Four that four variables consisted of two variables of administrative factors; management and man power including two variables of key success factors; development of health care facility image and the connection between the primary care unit and the secondary hospitals, affected and could jointly predicted the performance of the family care clinic of primary care unit and network of primary care unit in Nakhon Ratchasima province at 66.0 percentage (R²=0.660, p-value<0.001).