Situations, Health Impacts and Practices in Accordance with the Principles of Food Sanitation on Food Delivery Services during in New Normal, Phuket Province

Abstract

The objectives of this qualitative research were to 1) study situations and health impacts among 15 consumers, 11 restaurant operators, and 11 food delivery service staff through semi-structured interviews and 2) evaluate the practices in accordance with the principles of food sanitation focused on restaurants using online platforms for food delivery services in Phuket province including 2 university restaurants, restaurants in 3 department stores, 3 fried chicken restaurants and 3 café shops and assessing the personal hygiene of food delivery services staff using the food sanitation standards checklist. The data were analyzed using content analysis.

Results showed that the situations of consumer consumption behavior have changed by way of life in a new normal in response to convenience and increased comfort. There is confidence that restaurant operators and food delivery service staff practice the principles of food sanitation. Health effects include the body being tired due to little movement. The restaurant operators and food delivery services staff can make money from food delivery services but being controlled by food contamination standards from the production process to food delivery. Health effects among restaurant operators were pain while working. Food delivery services staff’s health risks included traffic accidents. The assessment showed the practice in accordance with the principles of food sanitation must be improved through training evidence according to the food sanitation courses and the assessment of the personal hygiene of food delivery services staff things that be improved was having proof of yearly health examination/vaccine. The results can be used to develop and improve basic food sanitation system necessary the new normal as well as environmental health work.