The Patients’ Satisfactions towards Outpatient Physical Therapy Service Standards at Maharat Nakhon Ratchasima Hospital

Abstract

This descriptive research aimed to investigate satisfactions and relationships between personal factors and satisfactions of out-patient physical therapy with the standard of physical therapy services at Maharaj Nakhon Ratchasima Hospital. Population of the study included outpatients who received physical therapy services at Maharaj Nakhon Ratchasima Hospital. Samples were drawn using purposive sampling technique according to inclusion and exclusion criteria with the patients receiving services between November 1, 2023 and February 29, 2024, totaling 227 samples. The tools used in the research were general data and clinical data record forms and a satisfaction survey on the standard of physical therapy services, both of which had undergone quality assessment. Data were analyzed using frequencies, percentages, means, and standard deviations, Pearson’s correlations, t-tests and ANOVA.

Findings showed that the samples were satisfied with the standard of physical therapy service at the highest level. In terms of the relationships between personal factors and outpatient satisfactions with the standard of physical therapy services, it was found that age was negatively correlated with satisfaction in all aspects except for the environments. Regarding the differences between personal factors and the six aspects of satisfaction with the standard of physical therapy services, it was found that personal factors such as gender, education level, occupation, income, status, type of patient, and treatment privileges did not affect the satisfaction level.